If you've paid but Covve still shows the upgrade page or the paywall, or the paid features are missing, work through these in order.
Bought in the app (App Store or Google Play)
Connect to the internet. If the app starts offline, it can't check your plan.
Force-close Covve Scan and reopen it. Give it a minute.
Update to the latest version from the App Store or Google Play.
Check which account you're in: tap the Menu tab, then My account. It shows your current plan, how you signed in and your email. If it's not the one you used when you paid, log out and sign in with the right one.
Signed in to the account you paid with? Then your plan comes back with the account automatically; you don't need Restore purchases. Use it only if the store purchase isn't on this account (for example you bought before you ever signed in, or you're on a new or different account): tap Restore purchases on the bottom row of the paywall (between Login and Terms & Conditions), or tap the Menu tab, then Explore plans on the banner at the top, and use Restore purchases at the bottom of that page. Your phone must be signed in to the same Apple ID or Google account that paid, on the same platform: App Store and Google Play purchases can't be transferred between the two.
Log out and back in to refresh your plan: tap the Menu tab, then My account, then Logout. Read the warning below first.
Check the payment went through. If your store shows it as pending or failed (for example UPI, bank-app approval or an expired card), update your payment method so the store can retry:
iPhone: Settings → [your name] → Payment & Shipping
Android: Play Store → profile icon → Payments & subscriptions → Payment methods
Check the subscription is still active in your store subscriptions. After a cancelled or failed renewal the paid features stop. Your contacts stay.
Before you log out
Make sure you're online and that your contacts have finished syncing. Logging out clears the contacts from this phone, and contacts that haven't been backed up yet can be lost. The app warns you about this.
Bought on covve.com
Sign in to the app with the same email you used at checkout. The plan is applied to that account.
Bought Lifetime or through AppSumo
See Restore a lifetime or AppSumo purchase.
Paid, but can't sign in or "No account found"
Sign in the way you signed up. You can sign in with Google, Apple or email (with email, we send you a sign-in link; check spam if it doesn't arrive).
"No account found"? Check you're using the right email address, and whether you originally signed up with Google or Apple. If you did, use that button instead of email.
Signing in with email? Open the link on your phone, with Covve Scan installed. Close the app first, then tap the link. If it opens a browser instead, copy the link and tap Paste login link from email on the sign-in screen.
Use the same account as before. A different email, or Google/Apple instead of email, opens a separate, empty account.
Once you're in the account you paid with, your plan comes back automatically. You don't need Restore purchases.
Lost access to that email? Create a new account with an email you can access. Because the purchase isn't on the new account, tap Restore purchases with the same store account you paid with (App Store or Google Play purchases only).
More help: Create an account and sign in.